Returns & Exchange

If you are dissatisfied with any items from your order, you are welcome to return them to us for an exchange or a store credit.
Returning for a Refund
We do not encourage cash refunds. Your refund will be credit as Store Credit to your Lollypop account.
Returning for an Exchange
Returning your items to us
YOU MUST include a photocopy of your receipt with a brief note explaining the reason for your exchange,  and  whether you would like a replacement of same  or an exchange.   If you cannot get a photocopy you may alternatively  attach your own note including the following information:
• Order number (this will be at the top of the receipt in your parcel, please note it is not the "Invoice" number)
• The date of your order (also at the top of the receipt in your parcel)
• Your full name as on your order  
• Your contact number or your email address. In some cases we reserve the right to apply a restocking and handling fee to cover bank charges and admin costs. 

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