Delivery Information

We offer the following shipping methods: 
 
**Free Shipping**

Orders above 14kg in GCC countries are shipped using Land Frieght. Delivery time may be around 10-14 days.

United Arab Emirates (Mainland)

 •Standard Shipping (Next Day) – AED 25.00
 
Note: Deliveries will be made between the hours 10.00am and 4.30pm, Saturday to Thursday. You will receive an email containing a 1-hour delivery window for your convenience, so you know exactly when to be at home. Deliveries will not be made on bank holidays and weekends unless otherwise agreed.
 
GCC Countries
 
 •Standard Shipping (3-4 working days) – AED 70.00
 
Once your order has been dispatched, we will send you an email confirmation to the address provided on your order, containing the courier used and tracking details. Please ensure that someone you know is present at the delivery address to receive and sign for your parcel. If our couriers are unable to deliver your parcel they will leave a calling card with instructions on how to obtain your parcel. To check the status of your delivery you should check with the couriers website before contacting us as they will be able to give you the latest update on your delivery.
 
In the case that your parcel could not be delivered, i.e.. if the provided address was incorrect, if no one was present to receive the parcel or if no one came to collect the parcel from the courier, it will be returned to us at cost. The cost of delivery cannot be refunded, and any additional cost to send the parcel back out to you will be your responsibility.
 
Duties & Taxes
 
Please be aware that orders being delivered to International destinations may often be liable to additional charges once they reach your country. Any additional tax, customs or import duties applied once your parcel reaches your country will be the your responsibility. Lollypop-kids unfortunately do not have any control over these charges so cannot estimate if and how much they may be or reimburse you for any charges paid. If the customs duty is not paid by the recipient the parcel will be returned to Lollypop-kids at cost. Please also be aware that this cost will be deducted from your order total before any refunds or re-shipments are arranged. Please check very carefully with your local authorities before placing your order to ensure that you are aware of and are prepared to pay any and all additional charges on your parcel.
 
Heavy or large items
 
There may be additional shipping costs for heavy or large orders (i.e. Strollers, Car Seats, multiple pairs of boots, etc). You will be notified of this once your order has been packed and its weight and size has been determined. Delivery times for these orders will depend on location and service used.
 
Collection from our store
 
Alternatively, you can also collect your order from our store in Jumeira Beach road in Dubai. Please contact us to arrange this. You will need to bring with you a printed copy of your order confirmation as proof of purchase and a form of identity along with the original credit card used for the payment. We strictly do not allow collection of orders from our store without all of these present.
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